Operation Manager Courier - jobs near me

Job Description:

• Responsible for overall operational management and performance of Hub and delivery operations.
• Assign delivery to couriers according to schedules and route plans.
• Ensure that the process and employees are working smoothly and efficiently.
• Achieve KPI & SLA of delivery & pickup commitment.
• Supervise staff to ensure that safety best practices are being followed while handling shipments.
• Train and develop industry best practices and SOPs to operations and customer service team members.
• Evaluate all aspects of employee performance and provide coaching or discipline as needed.
• Provide operations staff with guidance and support to cope with volume growth.
• Reassign responsibilities based on change in volumes or geography.
• Monitoring and tracking the day-to-day operations.
• Manage for Ops. Dispatchers & riders complains handling.
• Monitor & evaluate the quality standards through outbound call and on-ground visits
• Reporting daily technical issues with the development team and ensure fast action is taken.


• Bachelor degree Logistics holder.
• 3 – 7 years of experience in transportation/trucking/last-mile delivery
• Previous experience with courier / express / parcel delivery company
• Previous experience in a similar position related to fleet management & training, customer support & operation
• Computer skills (Word, Excel, PowerPoint, Google Drive) is a must
• Effective negotiation skills.
• Possess problem-solving ability that enables you to identify and resolves problems in a timely manner
• Send your resume through email and write in the subject job code DPLC001 your resume will consider with high priority

Contract length: 12 months
Job Types: Full-time, Contract
Salary: BD400.000 - BD500.000 per month


Expat [BH]
Bahrain, Bahrain
Full Time
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